AudioFusion Solutions believes in helping its customers as far as possible, and has adopted a liberal cancellation policy. The terms below apply to every order placed on this website.
Cancelling an order
- Cancellations are considered only if the request is made immediately after placing the order. Call us on +91 95599 29410 or email sales@audiofusion.co.in as soon as you know.
- A cancellation request may not be entertained once the order has been communicated to the brand or courier and the shipping process has been initiated, or once an installation visit has been scheduled.
Damaged or defective items
- If an item arrives damaged or defective, report it to our customer service team within 2 days of receipt. The request will be entertained once the merchant has checked and confirmed the issue at their end.
- If you feel the product received is not as shown on the site or not as per your expectations, bring it to the notice of our customer service within 2 days of receiving the product. The team will review your complaint and take an appropriate decision.
Warranty claims
For complaints about products that come with a manufacturer's warranty, please refer the issue to the manufacturer's authorised service network. We are an authorised dealer for every brand we sell, so we can help you register and follow up a warranty claim — see Warranty & Service for details.
Refunds
Where a refund is approved by AudioFusion Solutions, it is processed within 3–5 working days to the original payment method.
